Pathetic accounts management

When you arrive at the hospital you are advised that you need to pay 30% deposit prior to admission. You are sick and therefore you do not argue and just pay. Then when you are discharged and feeling better, you realised that the estimate they made in reception was totally wrong, and that a refund is due to you. Then it takes about a week to receive the form. You submit the form with supporting documents and then wait. When you follow up you are informed it will take 14 days. After 14 days you follow up again and is informed that they await another piece of evidence that you actually made the payment. They do not have the decency to advise or request any further information. Fact is now you supply the information and guess what? A new 14 day term now starts. Pathetic accounts management.