FM
Felicia M
1 reviews | Active since May 2015
15 May 2015, 01:11
parents sleeping over when kids are admitted
My 12yr old son was admitted in hospital, I was told I have to sleep over to look after him. There were 3 kids admitted in this ward the parents were given reclining chairs when I asked for a chair from the nurse in charge she said they r not allowed to get chairs from other units in the same ward, I was offered a chair for the whole night. There is no consistency and why r we instructed to stay when there r not enough resources. it's really inconveniencing
Helpful (0)
Replies (1)0
Replies (1)
Netcare's replyOfficial
15 May 2015, 10:40Hello nfmasilo ,
Thank you for bringing your concerns to our attention. This issue will be logged with our Customer Service Help Desk and brought to the attention of the Hospital Management Team, who will investigate and revert back to you.
Once your query is logged you will receive an automated SMS with a reference number. Should you not receive this message or, if you have any queries at all, please feel free to call our Customer Services Contact Centre on ***3 / 0860 Netcare.
The Netcare Customer Service Team
Thank you for bringing your concerns to our attention. This issue will be logged with our Customer Service Help Desk and brought to the attention of the Hospital Management Team, who will investigate and revert back to you.
Once your query is logged you will receive an automated SMS with a reference number. Should you not receive this message or, if you have any queries at all, please feel free to call our Customer Services Contact Centre on ***3 / 0860 Netcare.
The Netcare Customer Service Team
Netcare's reply15 May 2015, 10:40
Official
Hello nfmasilo ,
Thank you for bringing your concerns to our attention. This issue will be logged with our Customer Service Help Desk and brought to the attention of the Hospital Management Team, who will investigate and revert back to you.
Once your query is logged you will receive an automated SMS with a reference number. Should you not receive this message or, if you have any queries at all, please feel free to call our Customer Services Contact Centre on ***3 / 0860 Netcare.
The Netcare Customer Service Team
Thank you for bringing your concerns to our attention. This issue will be logged with our Customer Service Help Desk and brought to the attention of the Hospital Management Team, who will investigate and revert back to you.
Once your query is logged you will receive an automated SMS with a reference number. Should you not receive this message or, if you have any queries at all, please feel free to call our Customer Services Contact Centre on ***3 / 0860 Netcare.
The Netcare Customer Service Team