AJ
Amy J

1 reviews | Active since Dec 2012

05 Jun 2015, 15:42

Paid then different R appears on statement

Admitted to maternity ward on 6/2/2015. Husband was asked to pay R5200 on admission to which he paid full amount as requested by Olivedale Clinic. On 26/2/2015 an amount of R6000 was put onto statement and now I am being told to pay the remaining amount.<br> <br> At NO stage were myself or husband advised of this amount of R6000 or else my husband would have just paid the full amount on date of admission. <br> <br> How can a hospital after the fact decide to amend the fee without even so much as a word to the patient.<br> <br> I find this unacceptable and quite frankly bad business practice. <br> <br> An amount was also never paid at the pharmacy and all the hospital had to do was get a letter of motivation from the Dr. Instead they again say NOTHING and put it in a statement. <br> <br> I am horrified at the level of service and explanation of the above.

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Replies (1)
Netcare
Netcare's reply05 Jun 2015, 16:31
Official
Hello AmyJonker,

Thank you for bringing your concerns to our attention. This issue will be logged with our Customer Service Help Desk and brought to the attention of the Hospital Management Team, who will investigate and revert back to you.
The Netcare Customer Service Team