Paid in Full - Ignored by ER Consulting, Harassed by Netcare

To the Management of ER Consulting and Netcare,

I am writing this review out of extreme frustration, caught in a complete administrative breakdown between ER Consulting and the Netcare accounts department. I have paid my account in full, yet I am now being harassed for payment.

Here is a clear timeline of this frustrating situation:

Proactive Settlement: To ensure I paid the correct amounts for services at Netcare, I first requested an itemised bill directly from the Netcare portal. Based on that official statement, I made a full and final payment to ER Consulting to settle the account. This payment was processed on 27 October 2025.

Payment Not Allocated: Despite this payment over a month ago, I am now receiving calls from the Netcare accounts department demanding payment for these same services. It is clear that the payment I made to ER Consulting has not been passed on or allocated to my patient file at Netcare.

ER Consulting is Unresponsive: I have sent emails to ER Consulting to request they rectify this with Netcare. I have received no response whatsoever. They have taken my money but are not fulfilling their duty to ensure the payment is settled with the service provider.

Critical Problem: I do not have a patient or account number from Netcare, as their calls seem to be the start of the process. This leaves me in an impossible position: I cannot reference a specific number when trying to resolve this, and I am being treated like a defaulting client when I have already paid.

I am now stuck in the middle:

I have proof of a full payment to ER Consulting dated 27 October 2025.

I am being pursued for debt by Netcare for the identical amount.

ER Consulting is ignoring me, and Netcare is unable to find my payment because they may be looking for the wrong reference or haven't received it at all.

This is an unacceptable level of customer service. A paying client should not be forced to bridge the communication gap between two companies that are supposed to be working together.

My demands are clear:

To ER Consulting: Acknowledge my payment from 27 October 2025. Stop ignoring your clients and immediately liaise with your partners at Netcare to allocate my payment and stop the collection efforts. Your silence is unprofessional.

To Netcare Accounts Department: I understand you are following procedure, but your system is failing. Please escalate this issue. Use my name, contact number, and the date of payment (27 October 2025) to trace the payment from ER Consulting. Do not simply make collection calls without first verifying with your own billing team and third-party partners if a payment is pending allocation.

I have proof I paid. The fault now lies entirely with ER Consulting and Netcare's internal reconciliation processes. I will update this review based on how this is resolved. I hope this public complaint triggers the action that my private attempts at communication have failed to achieve.

Regards,

JC ***