Over a month and hospital still cannot finalize account

<p>RE: Netcare CBM Hospital case ********** 598</p> <p><br />I had a procedure done on the 20th of February and I was discharged on the 21st. There have been issues with my medical aid not paying the surgeons. When I called my medical aid around the 9th March I found out they were still waiting for the Length of stay update from the hospital and that the hospital had not submitted the account. I waited a few days and noticed the case was still open. I then called on the 15th of March to ask for a copy of my account as I need it for a hospital benefit I have. Alvina Snell took my call and was shocked to see the account had not been closed off. She said she would get back to me. I waited till the next day and had heard nothing so I called back. I was informed that the hospital was still waiting on a price for a prosthetic. I called my surgeon and He’s receptionist managed to get hold of the Rep and by Friday 17th March the hospital had all details they needed. I explained how important it was to get the account by COB on Friday and received nothing. On Monday 20th March after a number of calls I was informed that the person dealing with my case had taken a long weekend. I have now missed the deadline to claim on the hospital benefit and will need to find the Money to pay for all the copayments out of my own pocket. Money I do not have.</p> <p><br />It is now the 23rd March, one month after my operation and I am still waiting.</p> <p>This is completely unacceptable. Surely if there is stock of something that is needed for a surgery there is a price for it. I am not sure when the hospital would have billed the medical aid if I had not contacted them. I now have a new contact Caroline Potgieter but her number keeps going to voicemail. I have left messages for her to call me back and have heard nothing.</p> <p><br />I do not know what to do next to get the account sorted out. Everyone's payments are being held up by the hospital account department.</p>