LH
Luzette H

1 reviews | Active since Jul 2016

06 Jan 2017, 09:24

Only about the money

<p>On 26 December I cut my hand badly. Ii went to Netcare Universitas Private Hospital (preferred supplier of my medical aid). Because they could not verify my medical aid I had to pay cash. No problem, as I knew I had funds and will claim it back myself. I paid R200 at admissions. Then the instruction is that I can ONLY pay cash at casualties. R600. No problem, but I only had R500 cash on me. Went to draw money, ATM does not work. Admissions said they will talk to casualties to see what we can do, as I was bleeding and was not in the mood to drive to an ATM and draw cash because a big hospital can't keep up with technology. Here comes the problem, as the nurse called me, she sat me down like a child, told me I have a problem and what am I going to do about paying the bill. I took my file, tore it up and went to Medi Clinic where I got service immediately, no questions asked and the medical aid has paid the bill already. Netcare, get with technology and try thinking of your patients first before you worry about a bill.</p>

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Replies (1)
Netcare
Netcare's reply06 Jan 2017, 10:00
Official

Thank you for bringing your concerns to our attention - we will log your concerns on our Customer Service Help Desk and bring your concerns to the attention of the Hospital Management Team, who will investigate and respond to you.
When we log your query you will receive an automated SMS with a reference number - should you not receive this message or if you have any queries at all please feel free to call our Customer Services Contact Centre on ***3 - 0860 Netcare