Ongoing Account Mismanagement

I am lodging a formal complaint regarding the extremely poor handling of my account following my stay at Linkswood Hospital in January.

While I had a wonderful experience with the hospital staff and my stay overall, the billing process has been a complete nightmare. I have been trying to resolve issues with my account since February, engaging with both the hospital and my medical aid on numerous occasions. Despite my efforts, the hospital accounts department has shown a complete lack of accountability and professionalism.

Emails are ignored, calls go unanswered, and when someone does respond, they refuse to follow up in writing — leaving me with no confirmation or paper trail to refer to. The account was initially submitted incorrectly to the medical aid, and when it was finally corrected, it was submitted late. As a result, the medical aid refused to pay, and I have now been handed over to SSDA — a shocking consequence for something that was clearly due to internal errors and delays.

This is unacceptable. I raised this query early on and followed up countless times. Yet due to the negligence of both the hospital and the medical aid, I am now being unfairly held liable for an account that should never have reached this point. This situation has caused me unnecessary stress for months on end. I am extremely disappointed and hope that my complaint will be treated with the seriousness it deserves.