Nurse Ivon, face of Netcare Olivedale.(never use that hospital)

Dear Netcare Complaints Department, I am writing to express my disappointment and frustration with the service I received from a nurse named I on, at Olivedale hospital on the 16 January 2025 in the evening. During my visit, I found Nurse Ivon's behavior to be extremely rude and unprofessional. She's condescending, I asked Her of the whereabouts of the Dr who assisted my toddler who was in pain. Ivon with an attitude and unwelcoming tone **** that the Dr has gone to an emergency room & will come late. I felt ahe was brushing me off so to leave. I then asked her colleague of Ivon's name, & Ivon answered me with an attitude like she didn't care whether I would complain or not, that's the impression she gave me. Then together with her colleagues laughed on our way out. As my wife & I drove out, Ivon followed out the door to see our whereabouts. Secondly, the hospital as well does not have equipment. My daughter was diagnosed from assumptions, no bloods were taken rather We received a script. I was shocked and distressed by this treatment, and I believe it is unacceptable for a healthcare professional to behave in such a manner.

I would appreciate it if you could investigate this matter and take appropriate action to ensure that patients receive respectful and professional care in the future. However, it's wondering why does Ivon think she's untouchable. I even overheard her speaking to one of her nurse colleagues in a rudely manner and tone. Noh, something must be done regarding that child, one on one's are needed anonymously to investigate her behavior towards people.