Nurse Hendricks at pre admin gave us poor and uninformed service.

I felt so offended by the service we received from on of you staff at pre admission office. My gynea sent me to that pre admission office so I can make a booking for a 3D/4D scan, nurse Hendricks who assisted told us we do not qualify for that as my fetus is already big for such scan . I told her the Dr information says between 28 & 32 weeks we can do the scan but she was adamant that we were given the wrong information that she cannot assist us. We went back to the gynea 's office so we can verify this & we were told that is not the case we are still within the right time for the scan to be done and they phone back the pre admin office. We went back to nurse Hendricks & she took our papers & she was really not in a welcoming mood when she was doing all that & told us we wait to be called by the sister who is doing scan is she finds us qualifying for it. She gave us pamphlets with all the information to help prepare the journey for child birth. What infuriated me when i reached my house & read the pamphlets is to seeing the information that the scan I was sent there to book is done between 28 & 31 weeks. I dont know whether the nurse assisted us has her personal agendas regarding assisting us or she was not informed but if the books she is handing over to us has the information how can she not know. If this is the beginning of my journey at netcare kuilsriver for my child birth, I am certainly not looking forward to it because first impressions last. If the values shown by nurse Hendricks are netcare's Kuilsriver then you are lying to your customers that everyone is welcome & will be treated the same in your premises.