NO SERVICE DELIVERY: NETCARE PTA EAST REFUNDS DEPT

My sister was taken to Pta East Hospital Emergency Services by ambulans on 21/03/25 because she fell. All costs requested was paid in full on the same day. - Case number ***.

A statement was requested from the hopsital on 29/03/25. It was received on the same day. Due to the fact that the medical aid also paid the service provider, an amount of R 1 510.42 was to be refunded to my sister. Since the 29/03/25 I've been trying to get hold of the Netcare Pretoria East Refunds department via different channels but NOBODY is answering the phone. Today AGAIN, I was put through to the aforementioned department, but still no answer. This is not the rendering of poor services. THERE IS NO SERVICE RENDERED