No Sense of urgency

I was admitted into Garden City Clinic at 34 weeks pregnant with preeclampsia. I was in hospital for 10 days before my emergency C-section was done in February 2015.<br> <br> The accounts department submitted the 2 claims to medical aid, one for the 10 day observation and one for the C-section. Medical aid paid full for the C-section & part for the observation. When I called medical aid they stated that theres missing information, once received they will pay the outstanding bill of R16K. <br> <br> The problem is that I have been communicating with the accounts department at garden city clinic and the person who has been assisting me is not very helpful. Since the end of March I have been trying to get them to give medical aid the correct info so that the bill can be settled by medical aid. Every two weeks since then I have been told it is being queried. It has been almost over 6 weeks & still no resubmission. This is also a problem as medical aid will only pay claims that have been submitted within four months of treatment. It has been 3 months since I was admitted. If this is not submitted soon I will liable for the amount owed. This is unfair as the problem lies with accounts and not me.