NO NOTIFICATION AND CHEQUE PAYMENT

I HAD A PROCEDURE AT WATERFALL NETCARE ON 09 OCTOBER 2017. ON ADMISSION, I INFORMED THE LADY THAT I HAD PAID A DEPOSIT, WHICH SEEMED TO CONFUSE HER AND THEN SHE DISAPEARED AND THEN SAID IT WAS FINE. THE EXPERIENCE AND CARE IN THE HOSPITAL WAS SUPERB. EVREYTHING WAS FINE UNTIL ABOUT 2-3 WEEKS LATER I ASKED DISCOVERY FOR A COPY OF THE BILL FROM NETCARE. ONLT TO FIND THAT THEY OWED ME NEARLY R10000 REFUND, FOR OVERPAYMENT. NOBODY HAD CONTACTED ME, SO I CONTACTED THEM. VERY APOLOGETIC, AND WAS TOLD HE WOULD GET A LADY FROM SUNNINGHILL TO CONTACT ME. THAT WAS WHEN I HAD MY FIRST ENCOUNTER WITH GOITSEMANG. I RECEIVED AN EMAIL, FILLED OUT THE FORMS, WHICH WERE SENT BACK TO ME AS TOO BIG, SENT AN EMAIL TO GOITSEMANG ABOUT THIS, NO RESPONSE. THEN RESIZED THE DOCUMENT AND RESENT. NO ACKNOWLEDGMENT , RECEIPT OR ANYTHING. CALLED ABOUT A WEEK LATER AND LEFT A MESSAGE FOR GOITSEMANG, ONCE AGAIN NO RETURN CALL OR ANYTHING. I THEN PHONED WATERFALL, TO FIND OUT WHAT WAS HAPPENING. A VERY FFRIENDLY AND HELPFULE GENTLEMAN NAMED MUZI WAS VERY HELPFUL AND KEPT ME IN TOUCH. I THEN RECEIVED A CALL FROM GOITSEMANG, SAYING THERE WAS A DOCUMENT MISSING. SO I SAID SEND IT TO ME AND I WILL COMPLETE IT WHEN I GET HOME. I DID ASK HER ABOUT RETURNING MY CALL, AND I GOT SORRY. I SENT THE DOCUMENT, AND RECEIVED AN ACKNOWLEDGEMNT FOR RECEIPT. I THEN CALLED A FEW DAYS LATER, WHERE I WAS TOLD BY MUZI AN EFT WOULD GO INTO MY ACCOUNT. THE NEXT THING I RECEIVED A CHEQUE DEPOSIT. I WAS NOT SURE CHEQUE DEPOSITS ARE STILL DONE! I PHONED AND ASKED WHY A CHEQUE DEPOSIT, AND WAS TOLD GOITSEMANG AUTHORISED IT, BUT THEY WILL TRY TO GET HOLD OF HER. WELL ONCE AGAIN SHE NOW DOES NOT RESPOND TO HER OWN PEOPLES CALLS. I CALL THE DEPARTMENT, GET CUT OFF ABOUT 6 TIMES AND EVENTUALLY GET HOLD OF SOMEBODY TELL THEM MY STORY, AND GET TOLD TO PHONE RALPH GORDON, IN CHARGE, BUT ONLY IN AT 2.00PM. I CALL CUSTOMER CARE, GET TOLD SOMEBODY WOULD CALL ME BACK, BUT TO NO AVAIL. 2.05PM I CALL RALPH, AND GET AN ANSWERING MACHINE. LEAVE A MESSAGE. A SHORT WHILE LATER, I RECEIVE A CALL FROM A LADY, HOPING TO HELP. I TELL HER MY STORY, AND SHE IS VERY HELPFULL, BUT HAS TO COME BACK TO ME. EVENTUALLY DOES AND SAYS SORRY FOR ALL THE ISSUES, BUT ANYTHING UNDER R10000, GETS A CHEQUE DEPOSIT, SORRY FOR ME. MY REFUND WAS ABOUT R9100. I HAVE TO CALL TO GET MY REFUND BACK. I CANNOT PAY NETCARE BY CHEQUE, NOT ALLOWED, BUT EFT. THEY MUST SIT WITH MY MONEY FOR A MONTH AND A HALF, AND THEN I MUST WAIT FOR THE CHEQUE TO CLEAR.THEY EARN MONEY FROM THEIR PATIENTS, AND HOW MANY AND HOW LONG DO THEY TAKE TO NOTIFY OF THE REFUND? SO FOR ANYONE THAT READS THIS REVIEW, PLEASE REMEMBER , NEXT TIME YOU HAVE TO PAY NETCARE BELOW R10 000, MAKE SURE YOU PAY BY CHEQUE. WHAT IS GOOD FOR THEM MUST BE GOOD FOR THE CLIENT.