No ER service for emergency treatment

I had to go to Netcare Clinton clinic ER to get stitches for a cut on my finger. The 6th of december 2021. I got to the rooms at 5pm. 6:30pm me and countless patients was not attended to. After a started to complain and the matrone came to hear me out things started to happen. By 7:30pm i was eventaly helped. And left the emergency rooms by 7:45pm. Almost 3 hours for a simple cut. Yet more serious cases was not attended to in the same time frame. Some of the patients was there sin 2pm and stil yet not looked out and moved to obsevation and admitted.