1 reviews | Active since Jul 2009
NO BED SCHEDULED FOR OPERATION
Good Day,
After scheduling my operation / bed on the 19th of October 2017 with Pretoria East Hospital, when I arrived on the 24th for my operation they had no bed available for me. I was told that the Hosp was full and they were looking for a bed for me. I was sat waiting for almost 1hour in the lobby for Theater trying to get me a bed.
After 1hour they found a bed in the Oncology Ward for myself and another Day patient. My question is how do Hospitals not have a bed for when patients arrive after we are advised to pre-book and complete all admissions at least 48hours prior. Due to this frustration I had to be given a blood pressure medication prior to the operation as I was so worked up.
Definitely not the service I was paying or expecting from a Private Hospital.
Rudi
Thank you for bringing your concerns to our attention - we will log your concerns on our Customer Service Help Desk and bring your concerns to the attention of the Hospital Management Team, who will investigate and respond to you.
When we log your query you will receive an automated SMS with a reference number - should you not receive this message or if you have any queries at all please feel free to call our Customer Services Contact Centre on ***3 - 0860 Netcare.
Thank you for bringing your concerns to our attention - we will log your concerns on our Customer Service Help Desk and bring your concerns to the attention of the Hospital Management Team, who will investigate and respond to you.
When we log your query you will receive an automated SMS with a reference number - should you not receive this message or if you have any queries at all please feel free to call our Customer Services Contact Centre on ***3 - 0860 Netcare.