No afterservice support

I (NR Moyimane) visited the emergency department of the hospital on Saturday at midnight. Everything went smoothly, and I was informed that I needed to obtain a case number before the doctor could complete a necessary form. Once I received the case number, I called the hospital to check the doctor’s availability, but the receptionist insisted that I come in person. After waiting on hold for several minutes, I decided to hang up.

When I arrived at the hospital, I discovered that the doctor was unavailable. I was asked to leave the form there, assuring me it would be completed. Now, seven days later, I still have not received any feedback regarding my medical report, which is crucial for my case. I even sent an email to customer care, but unfortunately, that didn’t yield any results either.

I’ve started experiencing some pain, and I believe it should have been addressed in my medical report. The lack of communication from the hospital has made me reconsider my trust in their services. I could understand a lack of support from a public hospital, but it’s disappointing to encounter such carelessness at this Netcare hospital in Waterfall. I wonder if this is a recurring issue or if I’m simply having an unusually bad experience.