No Accountability

Atrocious service. My 90 year old mother spent 2 weeks at the Sunninghill Hospital after a fall and breaking her femur badly. This was from the 18th June to 30th June. She was in trauma ICU then general ICU and, for a single day, the Aloe ward. During this time her bag with her purse, credit cards, ID book, Passport, Birth Certificate and her dentures went missing. We have been sent from pillar to post and no-one either answers the phone or can assist in any way. She is unable to eat as her dentures have now been gone for 8 days. When someone as old and frail and as badly injured as my mother is admitted to a hospital someone should be accountable for that person's belongings. How do I get her a new ID card as she is physically unable to go in person to Home Affairs? `hoe do I get her another passport and birth certificate? Extremely unimpressed with these people - level of incompetence is unacceptable. I would recommend that people avoid Netcare if at all possible.