1 reviews | Active since Jan 2016

14 Apr 2016, 12:20

NEVER GOING BACK TO THAT HOSPITAL

On the 28th of March I went to the trauma unit because if a sharp pain in my right arm.was seen by the trauma nurses and the doctor on duty and went for X rays. The doctor suggested that I return the following day for a follow up ,Mri and ultrasound.I asked the nurse what time I should come in and she said they would call me.<br> The following day I was called but unfortunately missed the call, after which the hospital called my husband.It was then told to us that they would call me back with a time when we should come for the Mri. So all day my husband and I called to the hospital being told one story on top of another.but not getting a time or even a clear answer as to what was going to happen.Nurses being very aggitated that we keep calling!!!!The first real answer I received was at approx 17:00 that day.The radiologist told us to come to the trauma unit the next day.<br> My husband and I arrived at the hospital early Wednesday morning. Was surprisingly seen too quickly. The doctor on call then decided to re examine me tells the nurses to get me something to eat before they put up a drip decides to have me admitted and do the Mri. So they administer the drip. Not even a sip of water

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Replies (1)
Netcare
Netcare's reply14 Apr 2016, 12:32
Official
Hello Mingha Field,

Thank you for bringing your concerns to our attention. This issue will be logged with our Customer Service Help Desk and brought to the attention of the Hospital Management Team, who will investigate and revert back to you.
The Netcare Customer Service Team