SM
Sbusisiwe M

1 reviews | Active since May 2025

12 Dec 2025, 21:47

Netcare Waterfall is a disgrace

I had a horrible experience at Netcare Waterfall. I arrived at admissions at 9am and only got told to go to the emergency room at around 10. After 10 it took a while to get a nurse or a doctor to pay attention to me. I was only told that I was going to be admitted at around 2pm. I only saw a doctor at 20:30pm who told me nothing. After that I was isolated and never told why. They put a drip on me earlier on but they never put it back when I was isolated. I asked the nurses what was going on and was either dismissed, responded to as if I’m dumb or was given a condensing tone. When I asked what was going on the nurse told me to write down my questions on a piece of paper because I’ll forget. I decided to discharge myself because of the lack of communication. Before that a neurologist saw me but after that nobody could tell me when I could see my doctor. Please- if you have any sort of emergency do not go to netcare waterfall

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Replies (1)
Netcare
Netcare's reply15 Dec 2025, 10:03
Official
Dear Sbusisiwe. Im sorry to hear about your experience at our hospital, and I hope that you are feeling better. I will share your feedback with the management team. Take care, Kamo