Netcare Waterfall Appaling service

Reception staff at emergency are lazy and untrained. One too busy watching soccer on his phone to help you and the other, although helpful was not trained and didn't know quite what was going on. There was noone else waiting yet it took absolute ages just to get to see a doc due to confusion at reception. Tney were very quick to take my money upfront but then I couldn't get seen to and had to go back in 10 days. When asking for a refund as I wasn't treated he told me he didn't know how to do that and I must just leave the money there for future. I then had to phone Netcare refunds, we'll 6 calls later I finally have to know fill out forms and beg for my money back!! Well Netcare this is why I travel from Waterfall to Dandton Mediclinic. They know how to take care of patients. Maybe ask them for tips. I would have been helped quicker at Joburg Gen!!