Netcare Waterfall a profit driven scheme

On June 18, 2023, I visited the Netcare emergency room due to persistent and intensifying body pains unrelated to a fever. It was a cause for concern. A young doctor attended to me and suspected that the cause of my pain could be a deficiency in magnesium, calcium, or vitamin B12. To investigate further, blood tests were conducted. The results for magnesium and calcium were available on the same day and showed normal levels. However, I had to wait a few more days to receive the results for vitamin B12. In the meantime, the doctor administered an injection and provided me with some pills to alleviate the pain, which I could obtain from the pharmacy the following day. Although I obtained the prescribed pills, my body pains continued to throb, which was distressing.

On Tuesday the 19th of June, I revisited Netcare Waterfall to inquire about my vitamin B12 blood test results and to obtain a prescription for pain relief. Initially, I was left unattended for approximately 30 minutes. Eventually, the doctor approved my case and administered a drip containing anti-inflammatory medication and a painkiller. Additional blood tests and infection tests were conducted. Some of the test results came back negative on the same day, but I was informed that I had to wait no longer than 72 hours for the remaining results. They assured me that they would call me as soon as the other blood test results were available. Despite expressing the severity of my pain, the doctor discharged me with a prescription for vitamin C and mypaid, which unfortunately provided no relief. The next day, I contacted the hospital to inquire about the test results but was informed that they were not yet available. Taking matters into my own hands, I contacted Ampath and learned that the test results were ready and that I should call the Netcare emergency room. I followed their advice and on Wednesday afternoon, the attending doctor informed me that I needed to return to the hospital to collect the test results, contradicting the information provided by the doctor I had seen the previous day.

To obtain the results and a proper diagnosis, I opted for Ampath to send my test results to another reliable doctor.

It is disheartening that I have visited Netcare's emergency room twice without finding a solution or receiving any pain relief, yet I am expected to go back for a third time. It appears to be a profit-driven scheme, as people are being charged without having their issues addressed. I would never recommend this hospital to anyone I know. This emergency room jeopardizes people's lives!