Netcare Union Hospital and Doctors Failed Patient

Do not use this hospital as they do not care about patients and regard their doctors as the first and final word regardless if their patients suffer.

My son was admitted on 19 Jan 2019 via casualty to the hospital by the attending doctor in casualty and a Maxillo Facial surgeon needed to see him the monday (21 Jan 2019). The Maxillo Facial surgeon did not do an thorough assessment and said my son must see a dentist to fix his missing tooth, chipped tooth and skew teeth.

A complaint was raised on 21 Jan 2019 at the hospital and we received a rejection for a second opinion just before 5 after spending 2 hours at the hospital sorting it out. Everyone went home by then and we were asked to leave the hospital.

The medical would have paid for all surgery in hospital but not out of hospital which will need to be paid by our savings and out of pocket. The attending doctor discharged my son without the Maxillo Facial surgeon attending to him and refused to do a referral/handover for our requested second opinion. The rule was "leave the hospital" as we will not treat you.

Clearly, the Union Hospital make the doctors to make decisions on their behalf and therefor is on their payroll. The HPSCA state that they are both independent doctors. The two doctors had no intention of treating my son and had the final say in my son's health and refused to do a referral and/or handover to another doctor which goes against our constitution right.

Netcare sucks and do not care about any patient. They did not even respond to the second complaint emailed to them.