NE
Natasha E

1 reviews | Active since Dec 2016

19 Dec 2016, 13:04

Netcare sunward park Secrion C

<p>My 15 year old son was admitted to Section C on 13 December 2016. </p> <p>On the 14th of June 2016 just before 8:00 am the specialist advised that he required a urine sample to start a treatment plan. The urine sample was left next to my sons bed until 16:00 in the afternoon. Only when I complained did they take a fresh urine sample and placed it in the fridge. </p> <p>When the specialist arrived at 18:00, the urine sample was still the fridge and no one followed up on this.</p> <p>By 18:30 my son was in so much pain and phoned me. He is only 15 years old and they refused entry as it wasnt visiting hours. </p> <p>Only aftet we contacted our medical aid to move my son to another hospital, did they allow us entry and phoned to specialist.</p> <p>The staff in Section C were the rudest people I have ever met. They treated us with no respect and had no simpathy. </p>

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Replies (1)
Netcare
Netcare's reply19 Dec 2016, 15:55
Official

Thank you for bringing your concerns to our attention - we will log your concerns on our Customer Service Help Desk and bring your concerns to the attention of the Hospital Management Team, who will investigate and respond to you.

When we log your query you will receive an automated SMS with a reference number - should you not receive this message or if you have any queries at all please feel free to call our Customer Services Contact Centre on ***3 - 0860 Netcare.