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eradenleb E

1 reviews | Active since Jan 2014

05 May 2025, 18:45

Netcare Sunninghill is worse than any Public Hospital in South Africa

This morning I went to the Emergency Room at Netcare Sunninghill Hospital. I arrived at 10:00 am, went through the Triage and opened a file without any issues. I was assigned a room, and was checked by Dr.Wei who was quick and efficient, the nurse on duty was also helpful. However, after the doctor saw me he instructed that I go for an ultrasound, the nurse on duty informed me at 11:30 that someone from Radiology would be coming to fetch me in about 30 minutes to an hour, she asked me to be patient. After an hour, no one from Radiology showed up to fetch me, I was asked to be a little patient, I waited for another hour, by 14:36 no one had come to fetch me. I then proceeded to tell the nurses on duty that I believed it was better for me to leave and go get help elsewhere, they persuaded me to stay a little bit longer while they call Radiology. When they called Radiology no one picked up the phone, I was then advised to just walk to Radiology by myself. When I got to Radiology, I was informed that I would not be getting an ultrasound if my bladder is not full, I was asked to drink 5 cups of water and wait. I then waited, when my bladder was ready, I was placed on a bed and prepared for an ultrasound. I was left there lying on the bed and was told that they were waiting for a doctor. I waited for what felt like eternity, and still no one came. I got up to leave after I noticed that the time on the monitor was 16:00, by this time I was still not examined since I got into the ER at 10:00am. When I left the hospital it was 16:20, and I still didn’t get any help. I would never set foot on any of the Netcare hospitals even if I was dying, and would not advice anyone to even bother.

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Replies (1)
Netcare
Netcare's reply06 May 2025, 07:56
Official
Morning Lebo. I am so sorry to hear that this was your experience in our hospital and hope you are feeling better this morning. I will forward your concerns to the relevant managers for follow up. Take care, Lynne.