Netcare Sunninghill incompetency

I was involved in a bike accident last year and my medical aid did not pay as I was still on trial, I then made a payment abut despite that I was handed over to the VAN RHYNS ATTORNEYS by Netcare Sunninghill through DOCTORS NAY AND PICCOLO INC, i have sent so many emails and I paid, even last month I received another email which was fro radiology and made another payment. This morning j just received an email saying I’m being handed over, this is damaging to my name. I spent less than 3 hours in the ED but they have made my life hell this last 10 months, this is the worst experience I ever had from a private hospital.