DW
Dirk W
1 reviews | Active since Feb 2023
07 Jan 2026, 11:37
Netcare Sunning hill lack of communication and no respect for people
My Mother was in Hospital in September of 2025 and I was phoned by the Hospital 4 to 5 times the day she was released in September of 2025 as they need the bed and became aggressive on the matter , and on collecting her I asked if the was any bills to settle and they said no all done with the medical aid and I paid at the pharmacy bill myself , now in Jan of 2026 the Hospital has handed my mother over to a bad debt recovery agency and after I have asked them to forward me the info and bills to review still no feedback so who is not doing their job or at least assist us to get to the resolve of this matter
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Replies (7)0
Replies (7)
Netcare's replyOfficial
07 Jan 2026, 16:52Hi Dirk. Im sorry to hear about your experience with our hospital, and I hope that your mother is recovering well. I will escalate this to the management team for follow up. Take care, Kamo
Netcare's reply07 Jan 2026, 16:52
Official
Hi Dirk. Im sorry to hear about your experience with our hospital, and I hope that your mother is recovering well. I will escalate this to the management team for follow up. Take care, Kamo
DW
Dirk W's updateReviewer Update
07 Jan 2026, 17:00Hi Kamo please assist with a contact person from the accounts department mail address and tel nr so that we can see if there is any outstanding and how much and why not communicated months ago?
DW
Dirk W's update07 Jan 2026, 17:00
Reviewer Update
Hi Kamo please assist with a contact person from the accounts department mail address and tel nr so that we can see if there is any outstanding and how much and why not communicated months ago?
Netcare's replyOfficial
07 Jan 2026, 17:42Hi Dirk. for your convenience, I will make sure that someone reaches out to you so that this may be resolved. Take care, Kamo
Netcare's reply07 Jan 2026, 17:42
Official
Hi Dirk. for your convenience, I will make sure that someone reaches out to you so that this may be resolved. Take care, Kamo
DW
Dirk W's updateReviewer Update
08 Jan 2026, 14:48Still no contact from Netcare but more contact from very *********** recovery agents that keep getting my mail address wrong and cant spell or speak or resolve the matter
Its shocking that Netcare is using agents to intimidate the public nut they cany get the basics right
But you had my number to keep phoning for authorizations and forms and to collect my mom to open beds , shocking assistance once again but to be expected looking at the past
Its shocking that Netcare is using agents to intimidate the public nut they cany get the basics right
But you had my number to keep phoning for authorizations and forms and to collect my mom to open beds , shocking assistance once again but to be expected looking at the past
DW
Dirk W's update08 Jan 2026, 14:48
Reviewer Update
Still no contact from Netcare but more contact from very *********** recovery agents that keep getting my mail address wrong and cant spell or speak or resolve the matter
Its shocking that Netcare is using agents to intimidate the public nut they cany get the basics right
But you had my number to keep phoning for authorizations and forms and to collect my mom to open beds , shocking assistance once again but to be expected looking at the past
Its shocking that Netcare is using agents to intimidate the public nut they cany get the basics right
But you had my number to keep phoning for authorizations and forms and to collect my mom to open beds , shocking assistance once again but to be expected looking at the past
Netcare's replyOfficial
08 Jan 2026, 15:55Hi Dirk. I received confirmation from our Person Centred Care Officer that he had already communicated with you. Kindly confirm. Take care, Kamo
Netcare's reply08 Jan 2026, 15:55
Official
Hi Dirk. I received confirmation from our Person Centred Care Officer that he had already communicated with you. Kindly confirm. Take care, Kamo
DW
Dirk W's updateReviewer Update
08 Jan 2026, 16:03Hi Kamo unfortunately not only replies that say someone will be in contact and another call from the Saya recoveries that again confirmed that net care has the wrong mail address for my mom on file and send thru a mail
Hence I will deal with the Hospital directly and not with the recovery agency out of principle as the whole scenario was due to the hospital lack of communication and customer service
Netcare will have to be involved here to resolve the matter no other choice or option or I keep blasting this over social media everywhere
Hence I will deal with the Hospital directly and not with the recovery agency out of principle as the whole scenario was due to the hospital lack of communication and customer service
Netcare will have to be involved here to resolve the matter no other choice or option or I keep blasting this over social media everywhere
DW
Dirk W's update08 Jan 2026, 16:03
Reviewer Update
Hi Kamo unfortunately not only replies that say someone will be in contact and another call from the Saya recoveries that again confirmed that net care has the wrong mail address for my mom on file and send thru a mail
Hence I will deal with the Hospital directly and not with the recovery agency out of principle as the whole scenario was due to the hospital lack of communication and customer service
Netcare will have to be involved here to resolve the matter no other choice or option or I keep blasting this over social media everywhere
Hence I will deal with the Hospital directly and not with the recovery agency out of principle as the whole scenario was due to the hospital lack of communication and customer service
Netcare will have to be involved here to resolve the matter no other choice or option or I keep blasting this over social media everywhere
Netcare's replyOfficial
08 Jan 2026, 16:10Hi Dirk. Thank you for your response. I will follow up once more. Take care, Kamo
Netcare's reply08 Jan 2026, 16:10
Official
Hi Dirk. Thank you for your response. I will follow up once more. Take care, Kamo