Netcare St.Augustines

<p>Good day</p> <p> </p> <p>My Fiance and I have been trying, for two weeks to the day, to get a Histology report for her, to supply to our medical aid. She was treated by DR SM Naidoo, the hospital listed email and telephone number for the doctor gets us nowhere (Never gotten through or had feedback from the email). When going through to the hospital switchboard, we manage to get through to the doctors office:-</p> <p> </p> <p>The lady who answers puts me on hold for 11 minutes, then proceeds to have a personal conversation with a friend (while I am on hold and can hear everything being said), after 11 minutes she picks the phone back up, then slams it down. </p> <p> </p> <p>As a person calling in to the hospital, these individuals represent the hospital, and reflect the ethics of the hospital. Putting somebody on hold for 11 m inutes then proceeding to waste time at work on personal conversations, is a bad reflection on their part, and on behalf of the doctor and hospital.</p> <p> </p> <p>I have tried numerous times (+-12 times today alone), and I am having no luck in this matter. </p> <p> All I get, is transferred to DR SM Naidoo's office, where either it rings continiously (for 7 minutes at one stage), or I get through, get put on hold, and am forced to listen to the infantile garb of the receptionist as she converses to her hearts content with a friend.</p> <p> </p> <p>Please provide a way forward.</p> <p> </p> <p>Please employ COMPETENT people to be the face of the hospital. (I dont need to listen to the gossip hotline everytime I call)</p>