NETCARE RICHARDS BAY - DISGUSTING SERVICE

<p>I have been a client of Netcare The Bay Hospital for many years now and cannot believe how much it has down graded year by year.</p> <p> </p> <p>Admission is a total nightmare! Patients wait nothing less than 2 hours to be admitted despite whether they did pre-bookings or not. Patients are there for a reason..... to be admitted! They are ALWAYS short- staffed! Or the system is down..... or some other excuse! Many times I was told someone is coming to help.... nobody arrives..... Old people, people in wheelchairs, sick children.... do I need to say more?</p> <p> </p> <p>Administration of accounts is another nightmare! Andrew Dollman needs to go on serious training on how to do his job. Anyone can go and ask him about Mrs Gil's account and Dr Stallenberg. It is a disgrace!</p> <p> </p> <p>The staff need serious training on telephone skills..... Should you be lucky for them to answer the phone..... it is such an effort for them to ***ist you! Disgusting!</p> <p> </p> <p>We, as customers, pay A LOT OF MONEY for the services that we are supposed to receive at The Bay hospital! We are the ones who pay their salaries! But we receive disgusting service! It is worse than Ngwelezane State Hospital down the road in Empangeni.</p> <p> </p> <p>Something seriously needs to be done to jack up this place! It serves so many patients on the North Coast!</p> <p> </p> <p> </p> <p> </p>