Netcare Pinehaven Hospital

Incident # ***0 *** *** Forward any info with ref number and policy number. Their case officer will issue a guarantee of payment

My mother was brought in by ambulance to NETCARE Pinehaven this morning at 02:00

My parents have only been back in South Africa for 4 weeks after being in Australia since 2019. Due to Covid and their age they were no able to fly back when they wanted and had to cancel their medical aid as they were unable to pay for the Discovery medical aid here and in Australia.

They took out a travel insurance at a cost of over R60000 to cover them for 4 months in South Africa while they get the South African medical aid restarted.

NETCARE admission staff didn’t even ask if they could assist and let us sit there until the paramedic came and asked if we had opened a file yet. Then we approached the woman at the admission desk and told them that we had the travel insurance to which she simply brushed off and said the hospital does not accept travel insurance and we need to pay cash.

Long story short in 2 hours I have made 5 payments adding to a total of R82000.00 It seems that NETCARE staff are taught to run at you with a pay point machine before they offer you medical treatment.

R890. For X-ray pay point R3482.00 pathology pay point R1050.00 hospital emergency pay point R1400.90 Doctor pay point R76500.00 upfront payment for ICU pay by EFT.

Your policy and process of treatment of family and handling of this disgusts me to the core. Shame on you !!!!!!

She is currently in ICU. I pray that God keeps His hand over her!