Netcare Pinehaven

Pinehaven is probably the worst netcare branch On Saturday I called to enquire about antenatal care and asked if I needed to book an appointment. The lady I spoke to on the phone said I can just walk in but preferably during the week. Today I took an off day and drove all the way from fourways to pinehaven to be turned back because I was supposed to set an appointment and the nurse is not in. Why was this not communicated when I called? Was there no other gynae to assist me? Horrible service.