Netcare Pinehaven

Am not sure if this has happened to anyone else before. I took my wife to Netcare Pinehaven on a private account under the Gynecologist recommendations; paid the normal delivery estimate fees for a three day stay, wife delivered nromally and only stayed for 2 nights and not the full 3 days. Was told to call accounts after 10 days for refund which i did only to be told that they have a no refund policy on private maternity clients. The invoice we got doesn't explain much and later they ended up saying the quote was valid for 7 days and hence our refund was R645 for a whole day not utilized as well as an epidural that my wife dint even take but was paid for. Infact, we paid the amount the same week we got the quote and the quote doesn't even have any reference to a no refund policy nor any mention of the 7 day validity. The finance person even claimed that the person mentioned on the quote didn't work for the hospital anymore for over a year yet we have correspondence with the same person still using Netcare emails. I know it may not be a lot of money we're talking about but we feel its broad day ******* to do this to patients and hence we've decided on a legal route so we can atleast be treated with the respect that we deserve.