CJ
Cat J

1 reviews | Active since Oct 2011

26 Jun 2024, 15:19

Netcare Olivedale needs to SHINE UP

I was taken to the emergency at Olivedale Netcare Hospital on the 20th June. I needed an ECG - the first attempt failed as their machine wasn't operating. Blood tests and chest x-rays were also done but I wasn't shown anything, given anything (blood results or x-rays) and when I got home, they had left all the stickers from the ECG on my body. Surely this isn't supposed to happen? Surely the clients should get a copy of the blood results as well as the x-ray? Further to this, I was then sent a message to say that I can have a free virtual follow up consult and when clicking on the link supp****, there was no opportunity for me to book one of these. I have spent a large part of my day trying to get the people concerned to help me, but to date, no-one has called me back or seems interested in my problem. It is indeed sad that client's are treated like this (despite the bills being paid).

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Replies (1)
Netcare
Netcare's reply26 Jun 2024, 15:46
Official
Hello Cat. I am sorry to hear that your experience in our hospital has not been a good one. I will pass your concerns on to the hospital's management team for follow up. All the best, Lynne.