1 reviews | Active since Mar 2009
Netcare not only does not care, they stink.
My family and I have been going to Medicross for the better part of 30 years, First at Medicross Walmer, then Medicross Westering until Dr Cilliers Swart retired and now at Medicross Cape Road.
Every year sooner or later I reach my medical aid self-payment gap. That has just happened. It happened this past Monday the 14th of July. Since, I have had 3 SMS's and 1 email.
I needed to go for an injection this morning and Dr Gotyana, in his usual gentleman style, informed me that he has been told I cannot be assisted as I owe the practice money. Five days after I last saw him! The statement attached to the email says please pay within 30 days. How do you reconcile those two?
I have never had any bad debt. I have never had to get demand letters from any Medicross or other practice or any other business.
Maybe the name should be Net DOES NOT care because Netcare is surely a misnomer of huge proportions.
I was in quite a lot of pain at the time and would like to tender a most profuse apology if or whether I misheard or misunderstood anything. I have already praised Dr Gotyana and have to add the rest of the staff as well. Treatment has always been friendly and understanding.
I was in quite a lot of pain at the time and would like to tender a most profuse apology if or whether I misheard or misunderstood anything. I have already praised Dr Gotyana and have to add the rest of the staff as well. Treatment has always been friendly and understanding.