Netcare Nightmare

My grandmother was admitted to Netcare Alberton on Sunday, 13 April 2025 after suffering a stroke. Since then, we have had zero feedback from Dr Djan on her progress. An EEG and several other tests have been performed and still have not had any feedback regarding the results or even a progress report on her health. Whenever we call or visit and ask for an update on her health, we are told that Dr Djan will have to provide an update and that the nurses have left a message for him to call. more than a week later (and more than a week since conducting the EEG) and we have not had a single work from the doctor. On 19 April 2025 we raised our concerns with the staff at the Customer Care office where we were informed that the they have left a message for Dr Djan to call us urgently-THAT WAS 3 DAYS AGO!!! The only Dr we have heard from was a Dr Ndlovu who was filling in the current physician while she was on study leave so he could not give us any update to speak of because he was not fami**** with the patient-he also said that we need to get an update Dr Djan. My gran does not have medical and we are paying cash. at this point, I don't see why we should have to pay for anything! We don't even know what treatment has been administered and we are just expected to accept the bill. Not even mentioning the fact that the nurses asked us to hire a fulltime caregiver to help feed my gran because "she eats too slow and we don't have time to feed her". Pathetic service from health practitioners. The hippocratic oath isn't worth the paper its written on.