KS
Kobus S

1 reviews | Active since Oct 2019

18 Jul 2024, 09:38

Netcare N1 City useless service and rude staff

What a Pathetic way of receiving someone at the Hospital!! First I get stopped and Very unpolitely asked why I want to enter the hospital by the Security lady hanging against the desk at the door.

Then at reception, The lady was vwry unprofesional and rude, not even trying to assist, answering the phone while I speak to her and hold her hand up in a way to show me I must stay quiet.

I have dealt with many hospitals before, and You guys are worst than some Goverment hospitals.

Learn ayour staff about Customer care and get them on courses how to deal with public.

You don't know what the person have been through walking through your doors from the outside.

Basic empathy would make a huge diffrence

0
Replies (5)
Netcare
Netcare's reply18 Jul 2024, 10:37
Official
Hello Kobus. I am so sorry to hear this. I have escalated your concerns to the hospital management team. All the best, Lynne.
KS
Kobus S's update18 Jul 2024, 11:22
Reviewer Update
Hi Lynne, Im really anoyed as I have been here since 07H00 this mornimg.
I have had enough trauma since Sunday evening to still have to deal with unfriendly and unprofesional people. I have to say, MediClinic staff have been much better at making Us feel welcome.
Netcare
Netcare's reply18 Jul 2024, 11:43
Official
I’m so sorry, Kobus. All of our patients deserve to be treated with compassion and care. I will check in with the hospital management team to ensure that they get in touch with you. Wishing you a full and speedy recovery. Lynne. 
KS
Kobus S's update30 Jul 2024, 10:49
Reviewer Update
Had a call from the hospital, but same old story as everyone does, "Sorry we will try our best to let this not happen again"

Guys, we live in a competitive world, wake up and start to treat patient the way You would like to be treated.
Netcare
Netcare's reply30 Jul 2024, 12:59
Official
Thanks Kobus. We'll keep an eye on this. All the best, Lynne.