Netcare - Mulbarton very bad service

My wife was admitted to the hospital, upon admission the medical aid requested additional clinical information before granting authorization.

Dr. Naidoo at the hospital informed us that the required information was given through to case management.

When I contacted case management at the hospital I was bluntly informed that they haven't been to my wife and that they will only see her today and that they will then handle the authorization matter only then.

When I told them that it is just fine that my wife can lay in the hospital and the account just carries on to accumulate up and till they saw her and spoke to the medical aid, the answer was that it is just what it is.

This is very unprofessional and unhelpful behavior for a big private institution,