Netcare Moot General Hospital

I was admitted to Moot Netcare Hospital in June 2020 and ankle operation. I personally had to pay a substantial amount for the prosthesis that was supposed to be used during the procedure as my medical aid was depleted. The doctor ended up using only two of the three prosthesis. I had to receive the refund for the one prothesis from Moot Netcare hospital. I only received a part of the refund from the said hospital and the who company provided the prosthesis to the hospital gave them a credit note for R 3774.90 in September 2020, this was confirmed by the said company. I have liaised with Lebo Mogorosi from the Moot Necare Hospital on various occasions since August 2020 in order to expedite the refund. On 6 October 2020 Lebo Mogorosi (Financial department) indicated to me that I should give her “more time” in order to conclude the refund. At the end of November 2020 I once again made enquiries from Lebo Mogorosi who was very rude and indicated that I must wait longer. It has been almost 2 months since my previous discussion with Lebo Mogorosi and I did not have any feedback from her as yet. This is unacceptable behavior from the Netcare Hospital.