Netcare Milpark Hospital - Shocking accounts experience...

Netcare accounts department are most inefficient and there is no-one to contact to resolve queries. Emails are not responded to with bullying tactics and threats of being listed without the clerks even looking at the query. The medical aid (Profmed) requested further information from the hospital regarding a claim. The hospital failed to send this. The hospital is now harrassing me to pay the short payment or I will be listed. In addition, the patient passed away. He was a dependent on my medical aid. I have attempted to phone the hospital many times but there is absolutely no response even after holding on for + 30 minutes. The customer care/ complaints and other contacts available do not respond to any emails either. They just continue down the legal collection route without solving the issue created by themselves!