Netcare (Milpark) deceiving their customers

Good day We transfer 997,000 ZAR for a critical patient. The patient died after 2 days. The refund was 650,000 zar. We told Milpark that if you give the refund with the same amount we will lose ZAR 90,000 in exchange rate loss as money come from another country. We will rather get money in a ZAR account. We already lost the person, now we losing on exch losse as well. The lady called Lucy in account department said they will review and ask approval to refund exch losse. She asked us to wait.

After couple of days she says the transfer is done, exactly in amount of ~ZAR 650,000, which means no compensation if any for exch loss. Very sad. This is what we feel: - Why Lucy didn’t tell us before doing the transfer that they will not refund the exch losses? - I personally flew to JHB (which I told her) to resolve this matter. I even asked her to meet personally if need be. She didn’t. She deceived us. - I think she played with us by asking all the document to close the issue. She de*****ed us because she could have contacted us with the outcome of directors approval. - She did it purposefully to show up her loyalty with the Hospital, at expense of customers money. - Imagine, in 2 days, spend ZAR 440,000 in Milpark and Ms Lucy didn’t care. - Where do we go? Where is the justice? The corporates and their people are only interested in Profit. Happy to share the correspondence and all the emails with the Hospital

Thank you