AM
Anneke M
1 reviews | Active since Oct 2010
13 May 2015, 16:04
Netcare listed me for a FULLY PAID UP ACCOUNT
My husband was hospitilized last year due to an emergency at Netcare Olivedale hospital. There was a dispute regarding a R 500 co-payment that had to be paid by us, but Bankmed paid it, due to the fact that he wasn't hospitilized for a planned surgical procedure, it was an emergency. Bankmed therefore paid the R 500 co-payment, meaning that there is NOTHING outstanding on our Olivedale hospital account. Inspite pf this Netcare decided to list me on ITC for the R 500 co-payment. This is UNACCEPTABLE. PLEASE REMOVE ME FROM ITC IMMEDIATELY.
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Netcare's replyOfficial
13 May 2015, 16:14Hello annekem1,
Thank you for bringing your concerns to our attention. This issue will be logged with our Customer Service Help Desk and brought to the attention of the Hospital Management Team, who will investigate and revert back to you.
Once your query is logged you will receive an automated SMS with a reference number. Should you not receive this message or, if you have any queries at all, please feel free to call our Customer Services Contact Centre on ***3 / 0860 Netcare.
The Netcare Customer Service Team
Thank you for bringing your concerns to our attention. This issue will be logged with our Customer Service Help Desk and brought to the attention of the Hospital Management Team, who will investigate and revert back to you.
Once your query is logged you will receive an automated SMS with a reference number. Should you not receive this message or, if you have any queries at all, please feel free to call our Customer Services Contact Centre on ***3 / 0860 Netcare.
The Netcare Customer Service Team
Netcare's reply13 May 2015, 16:14
Official
Hello annekem1,
Thank you for bringing your concerns to our attention. This issue will be logged with our Customer Service Help Desk and brought to the attention of the Hospital Management Team, who will investigate and revert back to you.
Once your query is logged you will receive an automated SMS with a reference number. Should you not receive this message or, if you have any queries at all, please feel free to call our Customer Services Contact Centre on ***3 / 0860 Netcare.
The Netcare Customer Service Team
Thank you for bringing your concerns to our attention. This issue will be logged with our Customer Service Help Desk and brought to the attention of the Hospital Management Team, who will investigate and revert back to you.
Once your query is logged you will receive an automated SMS with a reference number. Should you not receive this message or, if you have any queries at all, please feel free to call our Customer Services Contact Centre on ***3 / 0860 Netcare.
The Netcare Customer Service Team