1 reviews | Active since Apr 2011

04 May 2015, 15:34

Netcare Hospital - *********** Trauma Staff

Took my 4 year old son to the Trauma unit at Netcare Margate Hospital when he had split his lip while on holiday. We ran in, the nurse told us to wait in the ER and she followed. While waiting for the doctor with my panicked 4 year old who had lost quite a bit of blood, the nurse asked to see what had happened, the TRAUMA nurse looked at the wound and exclaimed in what I can only think to be her mother tongue, and looked away in horror. She then called the doctor (who was wearing a white T-shirt with German Flag), I did not bother to ask his name. He came through to the room, looked at Tyler's lip and said \open a file and lets see what we can do."He then walked into the examination room next to me. The Nurse was trying to check Tyler's vitals. The Doctor then said from behind the curtain"

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Replies (1)
Netcare
Netcare's reply05 May 2015, 12:30
Official
Hello NiTro1307,

Thank you for bringing your concerns to our attention. This issue will be logged with our Customer Service Help Desk and brought to the attention of the Hospital Management Team, who will investigate and revert back to you.
Once your query is logged you will receive an automated SMS with a reference number. Should you not receive this message or, if you have any queries at all, please feel free to call our Customer Services Contact Centre on ***3 / 0860 Netcare.
The Netcare Customer Service Team