Netcare Hospital (Head Office) has no heart when it comes to refunding people their hard-earned money for hospitalisation

I paid a guarantee of R115k on 18/12/21 to get my mother-in-law admitted at Netcare Krugersdorp for a serious illness. She was discharged on 20/12/21. I filled the refund form personally on 21/12/21 and to date I have not received my refund of about R98k. I spoke to Nkosinathi and Goitsemang (Manager in their refund section) on 29/12/21 and provided them with an official confirmation of my bank details. Today, it is 5/1/22 and I have not been refunded. I must say that Netcare requires a cleared guarantee of R115k immediately before admission and they don’t ask for a letter confirming your bank details, but when they have to process your refund, they ask for a letter confirming your bank details; in fact they would hold-on to your money until you provide a confirmation letter even when you have processed the initial EFT from the same account. After I provided them with all they wanted, I am still waiting for my money.