Netcare Garden City Clinic: *********** Staff

My son was admitted on the 27th of November(HI Care) and on the 28th of November he was moved to Ward/Section 6 he was later discharged on the 1st of December 2017. According to Netcare Head Office an amount of R3536.01 was not paid by Discovery, I inquired from Discovery why the short payment and they have informed me that Phumla from Garden City phoned them on the 6th of December requesting for the 2nd authorization number to cover the days from the 28th to the 1st of December. The reason provided by Discovery is that “ You did not let us know of hospital admission in advance only 70% of benefits was paid” My son was never discharged and readmitted to the hospital . The hospitalization was continuous from the 27th of November to the 1st of December. Due to the *********** of Garden City Personnel(Phumla), I am owing the hospital, and the doctors. I reported the matter to the complaints department on the 15th of February and the matter was referred to HOD Sr. Debbie & Musawenkosi Mathabatha who were supposed to revert back to me, to date I haven't received feedback from any of them. I refuse to be held liable for the outstanding debts from the hospital, due to the *********** of their staff. Garden City must sort out this mess and deal with the *********** staff.

Discovery requested that the second authorization number to be cancelled , the hospital must use the 1st authorization number( ********** 4) so that they can settle the difference. Discovery is willing to settle the difference on condition that the second authorization number is cancelled. I am very unhappy about the way that case manager handled my inquiry , she’s definitely not professional she must learn to listen attentively and not disregard my concern. The behaviour from the case manager is totally unacceptable, it creates bad publicity about the institution. In future I will think twice about taking my family to any of Netcare facilities . If we are having issues and we have to deal with individuals who lack empathy and basic interpersonal s****s.

I hope this matter will be dealt with accordingly