Netcare / Fusion Credit Solutions very unprofessional.

I am extremely disappointed with the way Netcare is handling an outstanding medical account through Fusion Credit Solutions (PTY) LTD. The medical aid took longer than expected to process a relatively small account, but the account was eventually paid by the medical aid almost a month ago. Despite this, we continue to receive daily SMS messages from Fusion Credit Solutions demanding payment. The SMS itself is extremely unprofessional. It essentially provides a reference number and bank account details in a very poorly constructed message, which, without any context, could easily look like a **** or *****ulent payment request. I will include an example of the SMS with this complaint. What is even more concerning is that we have already contacted Fusion Credit Solutions and provided proof that the medical aid made the payment. Instead of receiving a proper response or resolution, we either receive no meaningful response at all or simply continue receiving the same payment-demand SMS messages.

If Netcare is using this company to manage its accounts, then this behaviour reflects directly on Netcare's reputation and professionalism. I am therefore requesting that Netcare: 1. Investigate why this account is still being treated as outstanding. 2. Immediately stop the unnecessary and repeated SMS payment demands. 3. Confirm that the medical aid payment has been correctly allocated to the account. 4. Investigate the conduct and communication practices of Fusion Credit Solutions. 5. Provide a proper response explaining why we continued receiving payment demands after the account had already been paid.

I have no issue with a legitimate account being followed up when payment is genuinely outstanding. However, continuing to harass a customer with daily payment demands after payment has already been made, despite proof being supp****, is completely unacceptable.

Netcare should seriously reconsider whether the company it has chosen to represent it is providing the level of professionalism that customers expect from Netcare.

Please resolve this matter and investigate Fusion Credit Solutions. I can provide proof and messages.