1 reviews | Active since May 2015
Netcare Femina Hospital
<p>I was in Netcare Femina during december 23rd to 26th!</p> <p>The staff was mainly rude and to make it clear they are ******s! I had to have my C-Section there! The staff was ***********!! I had my C-section on 23 December 2016. You gave me this nice booklet that your staff did not carry out! The afternoon the day after my Caeser i finally got out of bed for the first time as your staff kept me in bed and pumped me full of pain medication that I still do not know what they gave me. I was not competent to look after my daughter as you kept giving me pain meds via injection and drip so i was not moving around as I was supposed to. I had to ask for something to drink and that night I had to ask them when I can finally eat something as I was starving, I was told they will bring me soup as I had my Caeser at 8am, and no soup, I had Malva pudding and custard for dinner.</p> <p> </p> <p>On day 3 there I was told that morning by a staff member that they will come and fetch me to show me how to bath my daughter, this wasn't done that afternoon my husband and mother came and she helped me with my daughter as she did every day before that because your staff is ***********! The one night I told them my daughter is ill and she had a yellowish hue and most probably has Juandice, they finally came to take her temperature and it was 37+degrees, also I told them that the formula is not working and apparently NAN was the only one they had, so at 8 that night my husband drove from our home in Hartbee****rt to bring my alternative formula and then all of a sudden they had other formula, they told me they will go and make her new formula and bring it to me, my husband was home allready and still no formula and a newborn that was crying constantly and a mother on severe pain medication. After the 3rd time I practically had to beg the staff for the formula they brought it to me that was about at 10pm. </p> <p> </p> <p>And yes the next day It was confirmed my daughter had Juandice! I had to stay a day longer in a hospital with staff that did not want to assist me or my daughter! I was in tears because of your *********** staff and having to fear for my daughters health and my own for that fact!</p> <p> </p> <p>This is one of the most expensive hospitals with the wordst staff members of all! Finally on the 25th that evening I had a matron come to my room and I told her everything and she spoke to most of the staff in question who all of a sudden actually denied everything. I dont know why you have *********** rude staff members working there.</p> <p> </p> <p>Expecting I have to look after my daughter if they kept me on high dosages of pain medication that kept me asleep during my stay and I wasn't even informed what I was given and they most certainly was not friendly at all! The night staff was terrible maybe the people working there is only doing it for the salary and not for a passion for people or I am wrong ethnic group to received the much needed help!</p> <p> </p> <p>How can your staff insist I breastfeed if they know she is taking formula and I was giving medication for the milk? Clearly they do not know how to read or give over patients properly! They were so full of excuses! But I will tell everyone I know not to go to this hospital as this was the worst experience I have had in my life.</p> <p> </p> <p>For the record I was kind to everyone, If only I received the kindness back!</p>
Thank you for bringing your concerns to our attention - we will log your concerns on our Customer Service Help Desk and bring your concerns to the attention of the Hospital Management Team, who will investigate and respond to you.
When we log your query you will receive an automated SMS with a reference number - should you not receive this message or if you have any queries at all please feel free to call our Customer Services Contact Centre on ***3 - 0860 Netcare.
Thank you for bringing your concerns to our attention - we will log your concerns on our Customer Service Help Desk and bring your concerns to the attention of the Hospital Management Team, who will investigate and respond to you.
When we log your query you will receive an automated SMS with a reference number - should you not receive this message or if you have any queries at all please feel free to call our Customer Services Contact Centre on ***3 - 0860 Netcare.
Funny how I received an sms stating someone will contact me and up to date no one has contacted me. . .
Funny how I received an sms stating someone will contact me and up to date no one has contacted me. . .
Good day
Cirmit 46519 Hellopeter was logged on your behalf on 18 January 2017 and sent through for further action. Please accept our sincerest apologies for receiving no further response. We will forward to the appropriate teams to address.
Good day
Cirmit 46519 Hellopeter was logged on your behalf on 18 January 2017 and sent through for further action. Please accept our sincerest apologies for receiving no further response. We will forward to the appropriate teams to address.
