LP
Lindi P

1 reviews | Active since Nov 2016

18 Nov 2016, 16:02

NETCARE FAILING, BREACH DEPARTMENT OF HEALTH

<p>Good day.</p> <p>i would like to express my horrible service at Netcare Christiaan Barnard Memorial hospital.</p> <p>i ate KFC during the day on the 18th November 2016, i started to feel that something was wrong and developed a cough and swollen eyes, i was not far from the hospital i walked to the hospital, when i got there, i went to reception who sasid he was busy and that i must sit down, i went back 10 minutes later to say that im coughing and m face was swollen, i was told that the triage nurse is unavailable due to them being busy and he was sent to another department, i went right after that.</p> <p>I contacted Netcare Head office and spoke to a lady Mandy tolkien to express my horror, she explained that all emergency department are staffed 24 hours a day with triage officers, and that they dont leave the unit.</p> <p>I would like to know why this happened.</p> <p>Kindly answer via hellopeter as i would like the country to know Netcare floats the Department of health and trauma society rules.</p> <p> </p>

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Replies (1)
Netcare
Netcare's reply24 Nov 2016, 12:08
Official

Thank you for bringing your concerns to our attention - we will log your concerns on our Customer Service Help Desk and bring your concerns to the attention of the Hospital Management Team, who will investigate and respond to you.
When we log your query you will receive an automated SMS with a reference number - should you not receive this message or if you have any queries at all please feel free to call our Customer Services Contact Centre on ***3 - 0860 Netcare.