Netcare Exploitation

Over a year ago my father in law was transported in a Netcare 911 ambulance, my wife completed all the details of medical aid, postal address, physical address and contact numbers on the requisite forms and was informed that the accounts would be submitted directly to the medical aid. Roll on to April 2018 when my father in law receives a call from debt collectors as this account is outstanding and he must pay immediately or face legal action. Firstly the man is over 80 years old, partially deaf and has suffered a couple of strokes so is in no real state to handle any form of business and as such his affairs are handled by my wife or myself. Netcare never submitted the account to the medical aid, they made no effort to contact my wife on the numbers she listed on the Netcare form and according to the debt collector the account was posted to the physical address, there are no mail deliveries t to the physical address so we never received any account. Netcare made no attempt to contact anyone and simply handed this over, the debt collectors now insist that it is my responsibility to get the accounts from Netcare and to submit to my medical aid or to make payment. I find this disgusting that Netcare accept no responsibility for their negligence but simply pass the onus onto the patient to resolve.