Netcare Debtors Department

WISH I COULD GIVE -5

Made use of your ambulance services in February 2023, paramedics were AMAZING, wish I could say the same after this.................................

Received an outstanding invoice on the 14 of March 2023 from Dineo Dhludhlu, which I immediately responded too, asking what was this for as this claim should of gone through medical aid (Bonitas) STILL TO DATE NO RESPONSE

Tried phoning numerous times to speak to her and sort this out, still no feedback????

Check with Bonitas claims department and this claim was submitted VERY LATE AND REFERRED BACK TO NETCARE AS PER BONITAS PROTOCOL. Bonitas has been trying to get all the information from NETCARE, obviously without any success as FAST FORWARD TO MAY.

15 May received an email from Wisani Nkuna and today again with NOTICE TO HAND OVER TO ITC???????????

Contacted Wisani this morning and yes I was very I-rate at this stage on how this has gone from me begging this to be sorted out to now being threatened with legal action, only for her to just not answer me AT ALL AND NOT ANSWERING MY CALLS THEREAFTER AT ALL???????

DISGUSTING CLIENT SERVICES TO SAY THE LEAST, NOW CAN SOMEONE CONTACT ME TO GET THIS SORTED OUT ASAP.

I would like proof of your submission to the medical aid, which is / should be your FIRST POINT OF CONTACT NOT GOING DIRECTLY TO THE PATIENT WITH YOUR BULLY TACTICS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!