1 reviews | Active since Jul 2014
Netcare Consultation *******
I was referred to Dr Johan Van Beljon (specialist) by Dr DB Musungaie (GP) on the 16/01/2017 for a gastroenterologist check up and procedure, on arrival I was asked to fill out a file and provide medical aid information. I was called in to see the specialist J van Beljon, I explained what was the matter and straight away he said he will have to do a biopsy on me and next week we can do the surgery at Montana Nedcare Hospital on the 22/01/18, I was asked to pay R450 fee. I was asked to get authorization from the medical aid (Discovery) by Dr Johan van Beljon office which I did, apon discussion with the Discovery consultant he mentioned that Montana Netcare was not part of the delta network hospitals. I reverted back to Dr Johan van Beljon offices to give feedback on the matter on the 16/01/2016 the lady even mentioned a few hospitals and surgeon's they knew, they promised to refer me to another surgeon within the delta network hospitals. I called on the 17/01/18 to remind them of the referral letter and the lady said she'll email it to me today (18/01/18) so I emailed the office again today to remind them of the referral letter, Guess what!!!! The lady response to say the doctor can't refer me on another specialist... What was I consulting for in the first place? R450 down the drain for nothing, for someone to tell me that we doing surgery next week? Why didn't his office check if my plan does accommodate the hospital procedures? Why didn't they mention that my plan is not within their hospital network?
Thank you for bringing your concerns to our attention - we will log your concerns on our Customer Service Help Desk and bring your concerns to the attention of the Hospital Management Team, who will investigate and respond to you.
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Thank you for bringing your concerns to our attention - we will log your concerns on our Customer Service Help Desk and bring your concerns to the attention of the Hospital Management Team, who will investigate and respond to you.
When we log your query you will receive an automated SMS with a reference number - should you not receive this message or if you have any queries at all please feel free to call our Customer Services Contact Centre on ***3 - 0860 Netcare.
