Netcare as *********** as always

Khume is a **** an *********** manager who does not take a patient's case into consideration but aims to end a telephone call as quickly as possible.

Two days ago when I spoke to him over the telephone enquiring about the R6300 that must be paid on admission he said to me "phone discovery health and get a reference number then the hospital will be able to deduct this amount from the medical savings account". Today when I am here ready to be admitted - both Kume and the Discovery Health representative tells a completely different story.

I did not sleep at all, I am hungy and dehydrated and therefore very irretable. NetCare staff must think themselves very high and mighty not to see to the needs of their patients - because even the use of swear words causes them to threat with things like: "We're going to write on your file that you said Mother ****er" and the Discovery Girl was soooo offended when I said that word ***.