Netcare and ER24 Failed to Process My Insurance Claim Properly

I am extremely disappointed by the service and lack of accountability from both Netcare and ER24. Last year I used ER24 ambulance services and received treatment at a Netcare hospital under the understanding that the claims would be processed through my medical insurance.

I have now been informed that I am personally liable for the outstanding amount because the claims were apparently not handled correctly. Despite trying to resolve this matter and repeatedly contacting the relevant departments, I have received little to no assistance. ER24’s claims/accounts team has ignored my emails, while the issue remains unresolved.

It is unacceptable for patients to be left dealing with financial stress caused by poor administration and lack of communication between healthcare providers and billing departments. Patients should not have to fight for months just to get basic assistance on accounts that should have been processed correctly from the beginning.

I expect both Netcare and ER24 to urgently investigate this matter, communicate properly, and resolve the outstanding billing issues without further delay.